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1. When will you start advertising my property for rent?

As soon as the management agreement is signed and we have keys, we can begin advertising. If you’re buying an investment property, we can prepare everything in advance to start marketing the moment settlement occurs — minimising vacancy time.

2. How do you find the right tenant?

We take tenant selection seriously. Every application goes through thorough screening including rental history, employment verification, affordability checks and references. We never accept a tenant we wouldn’t trust in our own properties.

3. How often do you inspect the property?

Our first inspection is done at the 3-month mark after a tenant moves in, and then every 4 months after that. You’ll receive a detailed report with photos and notes after every inspection via your online portal.

4. What if the tenant stops paying rent?

We monitor arrears daily. If rent is late, we act fast — following the required notice process under QLD legislation while keeping you updated. In most cases, early communication resolves issues quickly, but we’re equipped to handle breaches or tribunal if ever required.

5. What are my compliance responsibilities as a landlord?

In Queensland, all rental properties must have compliant smoke alarms, safety switches, and (if you wish to charge for water) water-efficient fixtures. We can coordinate a full compliance check with trusted local trades to ensure everything’s in order before leasing.

6. Can tenants be charged for water usage?

Yes — but only if the property is individually metered and meets water efficiency standards. If this applies to your property, we’ll guide you through what’s needed and ensure the correct clauses are in your lease.

7. How and when will I receive my rent payments?

We disburse rent payments to your nominated bank account monthly, along with a detailed statement. You can also access financials anytime via your 24/7 landlord portal.

8. Do I need landlord insurance?

Yes — we strongly recommend all landlords hold dedicated landlord insurance. It provides protection for things like loss of rent, tenant damage, and legal liability. If you need a recommendation, we’re happy to refer trusted providers.

9. What’s included in your management service?

We handle everything — from advertising and tenant selection to inspections, rent collection, maintenance, and compliance. Our goal is to make your experience hands-off and worry-free, while keeping your property performing at its best.

10. What happens at lease renewal time?

We conduct a lease review prior to expiry — assessing tenant performance, market rent, and your preferences. We’ll recommend next steps (renewal, increase, or move to periodic) and manage the process on your behalf.

🔗 Still have questions?
We’re always happy to chat — simply email kylie.walters@eldersrealestate.com.au